The Annual Law Department Operations Survey was created in 2008 to give law departments a consistent platform to benchmark themselves and shed light on the emerging profession of law department management. The oldest and most comprehensive law department operations survey in the marketplace, the 26-page 2020 Survey Report includes more than 45 data points on the current state of legal department operations.
The yearly survey is created and published by the Blickstein Group, with the advisory board, headed by David Cambria, chief services officer for Baker McKenzie (formerly ADM and Aon), and LDOs from Fortune 300 companies, who consult on the survey.
The sponsors for 2020 are NetDocuments, iManage, AdvoLogix, everlaw, LexFusion and Onit. Our media partner is Above the Law.
The 2020 Survey Report, “Weathering the Storms of 2020,” can be downloaded here.
Please contact Brad Blickstein if you are interested in purchasing the full results package.
Board of Advisors
David Cambria, Managing Director, Legal Operations, Innovation and Modern Law Practice, Pricewaterhouse Coopers
Reese Arrowsmith, VP, Head of Operations, Campbell Soup Company
Rebecca Benavides, Director Legal Business & Strategy, Microsoft
Richard Brzakala, Director, Global External Legal Services, CIBC
Ron Denton, Manager, Legal Business Services, Phillips 66
Justin Ergler, Director, Alternative Fee Intelligence and Analytics, Global External Legal Relations, GSK Legal
Lisa (Girmscheid) Maki, Manager of Legal Operations, e-Billing and Vendor Management, Splunk
Michael T. Haysley, Director of Operations, Occidental Petroleum
Elizabeth Jaworski, Senior Director, Global Head of Legal Operations, Astellas
Kiran Mallavarapu, Executive VP & Senior Manager, Legal Strategic Services, Liberty Mutual Insurance
Jennifer McCarron, Director of Legal Operations & Technology, Netflix
Jon Osgood, Corporate Secretary and Assistant GC, Ford Motor Company
Carol Simcox, Manager of Legal Operations, TE Connectivity
Aaron Van Nice, Vice President, Legal Operations – Legal, Compliance and Government Relations, Archer Daniels Midland
Amy Yeung, General Counsel and Chief Privacy Officer, Lotame
Previous Survey Reports:
- 2019 – Continuing to Mature While Bracing for Uncertainty
- 2018 – The End of the Duopoly
- Anniversary Report – Decoding a Decade of Data to Map the LDO Journey
- 2017 – The LDO Function Matures to Take on New Challenges
- 2016 – Taking on New Levels of Responsibility and Gaining Respect
- 2015 – Trying to Take the Leap from Small Changes to Major Disruptions
- 2014 – Creating Predictability and Security in an Increasingly Unsafe World
- 2013 – Bottom Line Remains Top of Mind
- 2012 – Based in Legal, with Enterprise-Wide Influence
- 2011 – Business Pressures Put the Onus on Operations
- 2010 – Demonstrating Value in a Challenging Environment
- 2009 – Thinking Strategically, Acting Programmatically
- 2008 – Operations Directors Earn the Right to Sit at the Table
