The Annual Law Department Operations Survey was created in 2008 to give law departments a consistent platform to benchmark themselves and shed light on the emerging profession of law department management. The oldest and most comprehensive law department operations survey in the marketplace, the 33-page 2023 Survey Report includes more than 100 data points on the current and future state of legal department operations.

The yearly survey is created and published by Blickstein Group with the advisory board of LDOs from Fortune 300 companies, who consult on the survey.

The sponsors for 2023 are Deloitte; Icertis; LexisNexis; FTI Consulting; Conga; Wolters Kluwer; LexFusion; and Legal Ops Uncensored

The 2023 Survey Report, “The Evolving Legal Service Delivery Model – Generative AI Is Already Changing Expectations” can be downloaded HERE.

For more information about the survey or to purchase the full LDO survey results package for 2023, please contact Sam Moon at or call 773.470.8381.

Board of Advisors

Reese Arrowsmith, Vice President, Head of Operations, Campbell Soup Company

Adam Becker, Director of Legal Operations, Cockroach Labs

Kimberly Bell, Director, Technology and Innovation, American Express

Richard Brzakala, Director, Global External Legal Services, CIBC

Justin Ergler, Director, Alternative Fee Intelligence and Analytics, GlaxoSmithKline

Lisa (Girmscheid) Maki, Manager of Legal Operations, e-Billing and Vendor Management, Splunk

Michael T. Haysley, Director of Operations, Occidental Petroleum

Elizabeth Jaworski, Senior Director, Global Head of Legal Operations, Astellas

Kiran Mallavarapu, Executive Vice President & Senior Manager, Legal Strategic Services, Liberty Mutual Insurance

Farrah Pepper, Chief Legal Innovation Counsel, Marsh McLennan

Aaron Van Nice, Vice President, Legal Operations – Legal, Compliance and Government Relations, Archer Daniels Midland

Amy Yeung, Vice President and Deputy General Counsel, Sallie Mae